Supportress
A simple and fast customer support tool at an unbeatable price.
Start using it in minutes
Supportress is for you!
As a small company or an independent professional, move to multiple shared email queues and collaborate with your team to support your customers.
Best helpdesk for small companies
Email based shared queues
Simple
Straightforward pricing
All features included across all plans
All features included
No fear of missing out. All plans include all features.
-
No numerous features, plans, and add-ons
Tired of going through complicated feature comparison pages to decide which plan is best for you and your teams?
-
Everything included!
All plans have all features. We only limit number of emails and storage to make it fair for you and us.
Simple to use
A simple and fast UI that boosts your productivity.
-
No complicated usage
Web-based support tools are notoriously difficult to navigate. They have so many features you need to hire a consultant and train your team before you start using them.
-
Simple and fast!
We respect the nature of the web. We don't pretend we are a desktop app. We are a web app that allows you to focus on what's important. Crafting the best responses for your customers.
Straightforward pricing
Flat and fair pricing plans. Never been clearer.
-
No complicated, per seat or hidden prices
Most customer support tools out there have complicated usage based or per seat paying schemes with hidden costs.
-
Flat and fair prices!
We have clear, flat and fair prices. No hidden costs. No calling for quotes. We can afford that because we are bootstrapped.
Early adopter
Features
A quick rundown of the main features in Supportress. Remember, everything is included.
Features
Organizations
Organize your support, and allow your customers to start discussions.
-
Organizations
An organization represents your business. When you sign up you are creating your first organization along with your personal owner account.
-
Queues
Queues are like your email inboxes. Your new organization starts with a default queue. It's where new customer support requests end up in.
-
Members
As an owner of an organization in Supportress, you can invite members to it. You can choose to invite your support staff only, but we recommend that you invite all staff. We don't charge per seat 😉
-
Discussions
Support tickets? Nope. We call them discussions. Because that's what you do. You talk to people, with a human voice. It's not a ticket. It's a discussion.
-
Custom domains SOON
Set up your own custom domain so that you can send and receive email directly through yourcompany.com addresses.
Features
Queues
Use queues to represent products, features, support teams and more.
-
Incoming
Queues are where discussions live. A queue has a unique email address. You share it with your customers. If you want to use an existing support email address you can auto-forward the emails to Supportress.
-
Watch
Watch a queue, and receive email notifications whenever a new discussion lands. Never miss a new customer discussion.
-
Import a discussion
Forward any email as an attachment to Supportress, and see a new discussion as if your customer had originally sent it to Supportress.
-
Forms
Each queue can expose a form through a unique URL. Point your customers to that form if you want them to use Supportress to start new discussions.
Features
Discussions
Customers start discussions. You finish them.
-
Private & public messages
Respond to your customers through public messages. Collaborate with your fellow organization members through private messages in a discussion.
-
Watch
Watch a discussion, and receive email notifications whenever a new message lands. Never miss a customer response.
-
Collapse/Expand messages
Ever had to deal with long threads? It's not fun navigating those. In Supportress you can collapse/expand individual messages and we remember your choice.
-
Move discussions
Move a discussion from one queue to another. A discussion may start in the default queue, but it fits the topic of another queue. You can easily move it with a couple of clicks.
-
Mentions SOON
Mention your fellow organization members in private messages to collaborate.
-
Assignments SOON
Assign a discsussion to signal you are leading the effort of seeing it through.
All plans have
Flat and fair pricing
Each plan includes all features. We only limit users, queues, and emails.
Solo
Best for makers, independent professionals and soloists
-
All features included
-
1 user
-
1 queue
-
300 emails /month
-
Flat pricing
Small
Best for early stage companies ready to take the next step
-
All features included
-
3 users
-
3 queues
-
1000 emails /month
-
Flat pricing
Business
Best for small to medium sized businesses. Invite all your staff
-
All features included
-
Unlimited users
-
Unlimited queues
-
10000 emails /month
-
Flat pricing